Privacy Policy

1. Data Protection

1.1 For the purposes of the Data Protection Act 2018 and the General Data Protection (Regulation (EU) 2016/679) (together, the data protection legislation) Premier Clients is the data controller of your personal information. We are registered with the Information Commissioner's Office (the ICO) under registration number Z9800519.

1.2 In accordance with data protection legislation we are required to collect and process your personal information lawfully, fairly and in a transparent manner. This includes providing you with the information set out in this Privacy Policy. 

1.3 Our appointed Data Protection Officer is Simon Rogers, who can be contacted at simon@premierclients.co.uk

2.What personal information do we collect and why do we collect it?

2.1 Personal information (or personal data) means any information that can personally identify you, whether directly or indirectly.

2.2 We collect a variety of personal information about you, including:

• Personal demographics such as your title, name, date of birth, residential and employment details
• Financial information, such as bank account details, income and expenditure
• Contact details and records of all correspondence with you, including any call recordings
• Any other information that you provide to us

Please note that we require certain personal information to be able to provide you with our services or products. If you do not provide such information, this may limit our ability to do so. We may ask you to provide information that contains special categories of personal data about you (for example, your health information). In such cases we will obtain your express consent to process the information. If you volunteer information to us that contains special categories of personal data you will be regarded as giving your explicit consent to us processing it. We will always seek to confirm with you that this is the case. We may process personal information relating to criminal convictions or offences as a result of our fraud prevention searches. 

2.3 We will collect personal information:

• Directly from you, for example:
•  through information provided in completion of our forms, whether submitted electronically or in person
• in correspondence with you, whether in person, by telephone or online
• Indirectly, for example from:
• our agents and intermediaries, or other introducers such as solicitors, accountants or financial advisers
• credit reference agencies (CRAs) or fraud prevention agencies (FPAs) from their records relating to you and other people with whom you are linked financially
• any person that provides your information to us (for example, a member of your household in seeking to obtain a product or service from us)
• publicly available sources, such as Companies House and social media sites.

7. What are your Data Protection rights?

7.1 You have specific rights in respect of the personal information that we process about you. If you seek to exercise your rights we will explain whether or not the right applies to you. Please be aware that if your request is manifestly unfounded or excessive we may refuse to deal with your request or charge you a reasonable fee for dealing with it.

7.2 Your rights include:

• The right of access to the personal data we hold about you.
• The right to rectify (i.e. correct) your personal data where it is inaccurate or incomplete.
• The right to delete your personal data, but only in specific circumstances, for example where the personal data are no longer necessary in relation to the purpose for which it was originally collected or processed. It may not therefore always be possible for us to delete the information we hold about you if you request this, for example, if we have an ongoing contractual relationship with you.
• The right to restrict processing in specific circumstances, for example while we are reviewing the accuracy or completeness of the data, or deciding on whether any request for erasure is valid. In such cases we shall continue to store the data, but not further process it until such time as we have resolved the request. 
• The right to data portability which means the right to receive, move, copy or transfer your personal data to another controller. You have the right to this when we are processing your personal information based on consent or on a contract and the processing is carried out by automated means.
• The right to object to processing in cases where processing is based upon our legitimate interests or where processing is for direct marketing purposes (including profiling).

7.3 Please write to enquiries@premierclients.co.uk if you would like to exercise any of your data protection rights or if you have any queries in respect of your rights.

8. Changes to this Privacy Policy

We may edit or amend this Privacy Policy from time to time in which case we shall publish the amended version on our website. We will inform you should we process your personal information for a purpose other than the purpose for which it was obtained. 

9. Links to other websites

This Privacy Policy does not extend to your use of, provision of data to or collection of data on any website to which you may link by using the hypertext links within this website.

10. Contacting us

If you have any questions about our Privacy Policy or any other aspects of the website please contact us at: Premier Clients, St. Helen's House, 156 St. Helen's Road, Swansea, SA1 4DG. Telephone: 01792 459666

E-mail: enquiries@premierclients.co.uk

Office opening times: 8am - 4.30pm, Monday to Friday

Please note that you can complain to our supervisory authority, the ICO by telephoning 0303 123 113 or writing to: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. For further information, the ICO's website can be accessed at www.ico.org.uk